Frequently Asked Questions - Dicielo TShirts Eshop

What is your return policy

We offer a 14-day return policy from the date you receive your order. Once the returned item is received and inspected, a refund or exchange will be issued.

How do I return my item if I am an international customer?

If you are not satisfied with your purchase, you can return it within 14 days of delivery. Items must be unused, unwashed, and in original packaging. Please contact support before sending anything back.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number so you can follow your delivery status online.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely

How do I choose the right size?

We recommend checking the size guide on each product page before ordering. If you are between sizes, it’s usually best to choose the larger size for a more comfortable fit.

Do you offer international shipping?

Yes, we ship worldwide. Delivery times vary depending on the destination, but most international orders arrive within 5–10 business days.

How long does delivery take?

Orders are usually processed within 24–48 hours. Delivery within the UK takes 2–4 business days, while international shipping takes longer depending on location.

What should I do if I receive a faulty item?

If your item arrives damaged or incorrect, please contact us within 48 hours so we can arrange a replacement or refund.

Can I change or cancel my order?

If your order has not been shipped yet, you can contact us to make changes or cancel it. Once shipped, we are unable to modify the order.